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Privacy & Cookies

 

Updated April 2019.

This privacy policy sets out how Monitor Audio uses and protects any information that you provide when you use this website.

General:

  • Monitor Audio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
  • Monitor Audio may change this policy from time to time by updating this page. We will notify you of any changes that have been made, and how they affect you, along with instructions on how to control and/or delete your data.

Checkout information:

We only collect data from you during the checkout process. This data is required in order to fulfil any orders placed on our website. 

We collect and store the following information:

  • name
  • contact and address information including email address and a phone number.
  • order details [product model and variant, etc].

Beyond order fulfilment, we may use your data to investigate understand sales trends within our business. This process does not need your identifiable personal data.

Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your registration/transaction. These contact details and data can only be used to contact you to inquire why you did not complete your registration/transaction. 

Ownership Records:

We maintain a record of customer ownership of our products in order that we can contact customers in the case of important product, customer account, and company information.

If you opt-in to receive marketing communications: 

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. 

Other Ownership data:

If you place a review of our products on our website, we will not require you to identify yourself. 

Third Parties:

Although we will never pass on your data to any third party organisation, we do make use of third party services within our normal business operations.

We are required to maintain a record or our completed transactions for auditing and compliance purposes. This information is stored in our SAP database.

Our checkout is a secure managed & hosted service operated by Shopify Inc. Monitor Audio does not collect or store your financial data, but there is an option in our checkout to to opt-in to Shopify Pay. If you select this option, Shopify will store your details within their servers to enable you to checkout quickly across their large network of managed online websites. 

The marketing customer list is managed and maintained within MailChimp. This data only includes your email address and name, and will only be used in line with your consents.

Your details will be stored on the servers of these organisations, and will be accessed by Monitor Audio through a password protected online account. The terms and conditions of these third parties require them to maintain the confidentiality of any personal data we provide to them, and not to use your data for purposes other than the product or service they provide to us or on our behalf.

In addition, as part of the order fulfilment process, we are required to pass on your order details to our logistics partners, including a third party distribution warehouse and their courier partners. We also use Office 365 services to transmit emails both as part of our order fulfilment process.

We use Google Analytics to track users of this website, but we do not retain any identifiable personal data of these users and their visits.

Cookies:

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. We use cookies on our website to track any current and/or previous visits to show you those products that you have viewed before, and to maintain any products you have placed in your shopping basket.

Jurisdiction:

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law, and relevant EU directives on personal data.

Contacts:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through the Contact page on our website. Alternatively you can email data@monitoraudio.com.